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SAP Tivoli Consultant

Main Sail LLC is looking for an SAP Tivoli Consultant for a multi-year SAP production support contract.

Key responsibilities include:

Support day-to-day Tivoli operations by monitoring alerts, executing runbooks, performing basic troubleshooting, and escalating effectively to keep services stable.
Monitor dashboards/queues and respond to events/alerts; perform initial triage and ticket creation with correct categorization and impact.
Execute runbook procedures (service restarts, agent checks, job reruns, basic backup restores) within approved change/incident processes.
Validate agent health and connectivity; perform basic installs/upgrades under guidance and document outcomes.
Support event hygiene: acknowledge/close alerts, attach evidence, and ensure alert-to-ticket correlation is accurate.
Assist with schedule/job operations (if applicable): monitor job failures, rerun/restart jobs, validate dependencies, and communicate status.
Assist with backup operations (if applicable): verify nightly results, investigate common failures, and support small restore requests.
Maintain knowledge articles, troubleshooting notes, and shift handover summaries.

Required Skills:

Active Secret Clearance
Experience using IBM Tivoli tools
Experience maintaining job schedules
Experience maintaining and create jobs based on functional team input
Experience troubleshooting job failures and alerts
Ability to coordinate with functional teams to review failures
Ability to maintain relevant documentation

Work Location: 100% Remote

Period of Performance: 1 base year, 4 client option years

** Citizenship requirements with active eligibility from government background investigation required **

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Apply for SAP Tivoli Consultant - Remote at Main Sail LLC